Halo & Chain – Terms & Conditions

Welcome to Halo & Chain, your destination for carefully selected rings, nose rings, necklaces, and jewelry designed for everyday wear, thoughtful gifting, and special occasions.

By visiting our website or placing an order, you agree to the Terms & Conditions below. Please read them before making a purchase.

1. Definitions

Consumer
An individual purchasing products for personal, non-commercial use.

Distance Contract
A purchase completed through our website without in-person interaction.

Durable Medium
A method that allows information to be stored and accessed without alteration, such as email.

2. Applicability

These Terms apply to all purchases made through the Halo & Chain website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

Any unclear provision will be interpreted in line with applicable consumer protection laws.

3. Company Information

 

4. Our Products

At Halo & Chain, we aim to provide:

• Rings, nose rings, necklaces, chains, pendants, and related jewelry
• Everyday pieces, statement designs, gifts, and occasion jewelry
• Clear product descriptions, measurements, materials, and care details
• Realistic product images
• Clear pricing, including applicable taxes and delivery charges at checkout
• Updated product availability whenever reasonably possible

Product images are provided for reference. Small differences in colour, finish, texture, stone appearance, chain length, or size may occur due to lighting, screen settings, materials, or manufacturing processes.

5. Order Process

Orders are confirmed after full payment has been received.

You will receive an order confirmation by email after checkout.

Payments are processed through trusted third-party payment providers.

Halo & Chain may cancel or refuse an order due to:

• Suspected fraudulent activity
• Pricing or product information errors
• Payment verification problems
• Product unavailability
• Incorrect delivery information
• Quantity or purchasing restrictions

When Halo & Chain cancels a paid order, an eligible refund will be issued to the original payment method.

6. Right of Withdrawal

Eligible products may be returned within 14 days of delivery.

To qualify for a return:

• The product must be unused and unworn
• The product must not have been resized, engraved, repaired, or altered
• Hygiene seals must remain intact where provided
• The product must be returned in its original packaging
• All tags, inserts, certificates, and accessories must be included
• The product must remain in its original, resellable condition
• Proof of purchase may be required

For hygiene reasons, nose rings and other pierced jewelry with removed or broken hygiene seals may not be eligible for return unless they arrived damaged, defective, or incorrect.

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is damaged, defective, incomplete, or incorrect.

All returns must be approved before being sent back.

After the returned product has been received and inspected, approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable unless the product was faulty, incorrect, or a refund is required under applicable law.

Please review our Return & Refund Policy for complete details.

8. Pricing

All prices are displayed in USD, unless stated otherwise.

Halo & Chain may correct pricing, promotional, technical, or product-description errors at any time.

Prices may change without prior notice. Changes will not normally affect orders that have already been confirmed.

International customers are responsible for customs duties, import taxes, and local handling charges where applicable.

9. Product Information and Sizing

Customers should review all product information before ordering, including:

• Ring size
• Nose ring diameter and gauge
• Necklace or chain length
• Pendant measurements
• Materials and finishes
• Closure type
• Stone or decorative details
• Care instructions
• Allergy-related information where provided

Please note:

• Ring sizing may vary slightly between designs
• Wider rings may fit differently from thinner styles
• Nose ring measurements should be checked before purchase
• Necklace lengths may sit differently depending on body shape and pendant size
• Natural stones and decorative details may vary slightly
• Plated finishes may change over time depending on wear and care
• Customers with metal sensitivities should review the listed materials before ordering

Halo & Chain is not responsible for an incorrect size, gauge, diameter, or chain length selected by the customer unless the wrong product was delivered.

10. Product Quality & Warranty

All Halo & Chain products are checked before dispatch.

Product problems must be reported within 14 days of delivery.

Where applicable, the warranty does not cover:

• Misuse or improper handling
• Normal wear and tear
• Scratches, dents, bending, or stone loss caused after delivery
• Broken chains caused by pulling or excessive force
• Damage caused by dropping or impact
• Tarnishing or fading caused by perfume, lotion, makeup, sweat, moisture, or chemicals
• Damage caused by swimming, showering, sleeping, or exercising while wearing the jewelry
• Damage caused by incorrect cleaning
• Damage caused by improper storage
• Repairs, resizing, engraving, or alterations completed by another party
• Skin reactions caused by an unknown or undisclosed sensitivity
• Failure to follow the product care instructions

11. Shipping & Delivery

Orders are shipped to the delivery address entered at checkout.

Estimated delivery may take approximately 7–14 days, depending on the destination, courier availability, customs processing, and shipping conditions.

Delays may occur due to:

• Customs inspections
• Courier disruptions
• Severe weather
• Public holidays
• High order volumes
• Supply interruptions
• Incorrect or incomplete delivery information

Customers are responsible for checking that their shipping details are complete and accurate.

When delivery fails due to circumstances within our responsibility, Halo & Chain may provide a replacement or refund where applicable.

12. Payments

Full payment is required at checkout.

We may accept major credit and debit cards, PayPal, and other secure payment methods displayed on our website.

Payment information is processed through third-party providers. Halo & Chain does not store complete credit or debit card details.

Please contact our customer support team promptly when you experience a payment problem.

13. Complaints & Customer Support

Please report order-related problems within 7 days of receiving your order.

Our customer support team aims to respond within 14 business days.

Depending on the circumstances, valid complaints may be resolved through:

• Replacement
• Full or partial refund
• Store credit where applicable
• Replacement of a damaged or missing item

We may request photographs, videos, proof of purchase, packaging images, or other details to review the complaint.

14. Dispute Resolution

Halo & Chain aims to resolve complaints and disputes fairly.

Customers should contact our support team first so we can try to resolve the matter directly.

When a dispute cannot be resolved, it may be referred to an independent mediator, consumer protection authority, or another suitable dispute-resolution body where applicable.

15. Force Majeure

Halo & Chain is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Shipping carrier disruptions
• Supply interruptions
• Strikes or transportation delays
• Government restrictions
• Customs delays
• Internet or payment-system failures
• Other events outside our reasonable control

16. Governing Law

These Terms are governed by applicable laws, subject to any mandatory consumer protection rights available in the customer’s country or region.

17. Changes to These Terms

Halo & Chain may update these Terms & Conditions at any time.