Halo & Chain – Delivery Information

At Halo & Chain, every order is handled with care from our warehouse to your doorstep. Whether you choose a ring, nose ring, necklace, chain, or pendant, we aim to make sure your jewelry arrives safely, securely, and ready to wear or gift.

🚚 Delivery Options & Shipping Costs

Shipping charges are calculated automatically at checkout based on your delivery location, parcel details, and selected shipping service.

Estimated Delivery Times

Standard Delivery
4–7 working days

Express Delivery
3–5 working days

Priority Delivery
2–4 working days

Delivery times may vary depending on your location, courier availability, customs processing, and local shipping conditions. Remote areas may require additional delivery time.

🚛 Logistics Method

Halo & Chain orders are shipped through trusted third-party courier and logistics providers.

Depending on your destination, your order may be delivered through:

• Standard domestic courier services
• Express delivery providers
• International air freight services
• Local last-mile delivery partners

The available delivery method and shipping charge will be shown at checkout before payment.

Once your order has been dispatched, you will receive a tracking number by email or SMS, where available.

💳 Freight and Shipping Information

Shipping charges may depend on:

• Delivery country or region
• Parcel size and weight
• Selected delivery service
• Order quantity and value
• Remote-area delivery requirements
• International customs procedures

All applicable shipping charges will be displayed before you complete your order.

International deliveries may be subject to customs duties, import taxes, or local handling fees. Unless clearly stated otherwise, these charges are the customer’s responsibility.

📦 Packaging & Handling

Every Halo & Chain order is:

• Checked before dispatch
• Placed in protective jewelry packaging
• Packed securely to help reduce movement during transit
• Sealed for safe transportation

Extra care is taken when packing delicate chains, nose rings, stone-set pieces, pendants, and plated jewelry.

🎁 Gifting a Halo & Chain Order

Sending jewelry as a gift?

Where available, you may include a personalised message during checkout.

Selected products may also qualify for gift-ready packaging. Availability may depend on the product and delivery destination.

📅 Delivery Schedule

Delivery Days

Monday to Friday

No Regular Deliveries

Weekends and public holidays

Order Cut-Off Time

Orders placed before 1:00 PM may be processed and dispatched on the same business day.

Orders placed after 1:00 PM will normally be processed on the next business day.

Same-day dispatch depends on payment confirmation, product availability, order volume, and courier collection times.

⏳ Order Processing Time

Orders are normally processed within 1–2 business days after payment confirmation.

Processing includes:

• Payment verification
• Product, size, and design checking
• Quality inspection
• Protective packaging
• Preparation for courier collection

Processing time is separate from the estimated delivery period.

⚠️ Important Delivery Information

Remote Areas

Delivery to remote or difficult-to-access locations may take longer and may include additional shipping charges.

Any available remote-area fee will normally be shown at checkout.

Missed Deliveries

When no one is available to receive the parcel, the courier may attempt delivery again or contact you to arrange collection or re-delivery.

Additional delivery, storage, or collection charges may apply after unsuccessful delivery attempts.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information.

Please check your:

• Full name
• Contact number
• Street address
• Apartment or unit number
• City
• Postal code
• Country

Halo & Chain is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details.

Please contact our support team as soon as you notice an address error. Changes may not be possible after dispatch.

📸 Damaged, Defective, or Incorrect Orders

When your order arrives damaged, defective, incomplete, or incorrect:

• Contact us within 48 hours of delivery
• Provide your order number
• Include clear photos or videos of the jewelry
• Include photos of the jewelry box and outer packaging
• Include a photo of the shipping label
• Keep all original packaging until the matter has been reviewed

After reviewing the information, we may offer a replacement, refund, or another suitable solution where applicable.

Please do not wear, resize, repair, alter, discard, or return the affected item before receiving instructions from our support team.

📦 Track Your Order

Once your order has been shipped, you may receive:

• A shipping confirmation by email or SMS
• A tracking number
• A tracking link
• Delivery-status notifications

Tracking information may take some time to appear after the parcel has been handed to the courier.

⏰ Delivery Delays

Delivery delays may occur due to circumstances outside our reasonable control, including:

• Customs inspections
• Courier disruptions
• Severe weather
• Public holidays
• High order volumes
• Transportation delays
• Incorrect delivery details
• Government restrictions

Estimated delivery times are provided as guidance and cannot always be guaranteed.

💬 Need Assistance?

For questions about shipping, tracking, delivery charges, or special delivery requests, please visit our Contact Us page.

Our support team will assist you with your Halo & Chain order from dispatch through final delivery.